Where we deliver
We deliver across India. Enter your PIN code at checkout and we will fill in your city and state; if a courier cannot serve your PIN code we will contact you and refund in full.
We do not ship outside India at present, and we cannot deliver to APO, FPO or PO Box addresses. A delivery address must be a street address where someone can receive a parcel.
Please check your address and phone number before paying. Once an order is placed we can change the address only if it has not yet been handed to the courier, and only within the same PIN code.
What delivery costs
- Free on orders over ₹699.00.
- A flat ₹99.00 below that, including GST.
- The exact charge is always shown at checkout before you pay.
- We do not add packing, handling or fuel charges. The total at checkout is the total.
Delivery is charged once per order, however many items it contains. If your order is large enough to travel as more than one parcel, you still pay one delivery charge.
How long it takes
- Orders are dispatched within 24–48 hours of payment, on business days.
- Delivery usually takes a further 3–7 business days, depending on your location.
- Orders placed on a Sunday or a public holiday are dispatched the next business day.
- Metro cities are usually at the shorter end of that range; north-eastern states, Jammu & Kashmir, Ladakh, the Andaman & Nicobar Islands and Lakshadweep are usually at the longer end and can take a few days more.
- These are estimates, not guarantees. Weather, strikes and regional restrictions can delay a courier, and we will keep you updated if that happens.
How we pack
Every order is packed by hand at our warehouse in Panchkula. Bottles and jars are wrapped individually and packed into a rigid outer carton sized to the order, so nothing moves in transit.
Your parcel carries no indication of its contents on the outside beyond what the courier requires.
Tracking your order
You will get a message when your parcel ships. You can also track your order with your order number and the phone number you ordered with.
Tracking can take up to 24 hours after dispatch to start showing movement. That gap is normal and does not mean the parcel is lost.
If something goes wrong
- Damaged, leaking or broken on arrival: tell us within 24 hours of delivery at info@xyviraluxe.com, with photographs. See the Return & Refund Policy.
- Marked delivered but not received: tell us within 7 days and we will raise it with the courier and come back to you.
- Not moving for more than seven days: tell us and we will chase it, and if it is genuinely lost in transit we will replace the order or refund it in full.